Gain new skills and expertise in this Frontline Leadership training short course

Want to build practical skills to solve the management and leadership challenges you encounter each day? Are you looking to advance into higher levels of responsibility, but need more leadership expertise to get you there?

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  5. Frontline Leadership

This highly interactive two-day program from Kelley School of Business Executive Education is designed to strengthen the leadership and management capabilities of individuals across all levels within organizations. Whether you’re an experienced manager, or you’re preparing to assume a supervisory role for the first time, you’ll gain practical skills and valuable takeaways that prepare you to:

  • Successfully transition into leadership opportunities
  • Lead and manage teams effectively using proven techniques and principles
  • Better manage workplace priorities and employee performance
  • Successfully navigate periods of change and volatility
  • Promote healthy organizational relationships
  • Sharpen your awareness of the human element in the workplace
  • Positively impact bottom-line performance for yourself and your direct reports

Upcoming dates

Fall session: September 10 and 11
Time: 8:30 a.m. to 5 p.m.
Price: $1,450
Delivery: Two consecutive days in Indianapolis

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Want to learn more?

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Showcase your new skills

frontline-leadership-badge

In addition to earning a certificate of completion after finishing this program, you will also earn a digital badge to showcase your skills on platforms like LinkedIn. These credentials show your network the concrete and in-demand skills you earned from taking this Kelley program.

“This training was very valuable and is relevant to my position as an operations manager. It taught me to focus a little more on people to make us more successful in achieving goals.”

—Course participant

Key takeaways

Is this short course right for you?

This program is designed for any leader needing practical leadership and management skills. For those with direct leadership responsibilities, including supervisors, managers, and team leaders, this short course is an opportunity for supervisory development, as well as to update your leadership and management style with today’s techniques and principles. For those in their early to mid-career who want to improve their leadership ability, this short course broadens your leadership and management expertise with skills that support career advancement.

Participants in the Frontline Leadership program will build competencies to:

  • Identify and understand communication styles
  • Listen to others
  • Assess complex situations and determine the right approach
  • Motivate and develop employees
  • Provide effective employee performance feedback
  • Delegate with an informed perspective on priorities
  • Lead change
  • Recognize and value differences among employees
  • Understand the role and responsibility of a leader or manager

Integrated business curriculum

The Kelley School of Business is nationally recognized for its innovative programs. This short course is offered over two days on the IU Indianapolis campus.

I. Introductions and Objectives

II. Management vs. Leadership

  • Exercises
  • Management and leadership matrix

III. Developing Employees

  • Exercise: “What’s important to employees?” 

IV. Delegating

  • Delegation quiz
  • Delegation model
  • More thoughts on delegation
  • Accountability: The buck stops here!

V. Understanding Responses to Change

  • Responses to change
  • Change Style Indicator®
  • Understanding my change profile
  • A model for change
  • What does this mean to me on the job?

I. Optimizing Team Performance

  • Focusing on smart work
  • Getting employee commitment

II. Developing People Skills

  • Knowing yourself
  • Reading others
  • Building relationships

III. Analyzing Performance Problems

  • Identifying causes
  • The cost factors
  • Identifying solutions

IV. Situational Leadership

  • Identifying your leadership style
  • Customizing your approach to leadership
  • Exercise

V. Developing an Action Plan

  • Things I will continue to do
  • Things I will start to do
  • Things I will stop doing

Meet the instructors

Paul Slaggert

Paul Slaggert is director of Open Enrollment Programs in executive education at the Kelley School of Business. Paul recently completed 18 years in senior leadership roles in executive education at the University of Notre Dame where he has served as both director of Non-Degree Programs (15 years) and director of the Stayer Center (3 years). Prior to joining Notre Dame, he was director of the Cincinnati Center for Management and Executive Development in the College of Business Administration at the University of Cincinnati (12 years). He leads training sessions for corporate clients on the topics of leadership, paradigm shifts, delegation and empowerment, systems thinking, and financial literacy. He has also designed a unique learning tool to facilitate the understanding of accounting and finance at all levels of a company. Paul holds a BBA in Management from Notre Dame and an MBA in Finance from Boston College. He was a secured lending officer for Citicorp, New York City, and an operations supervisor for the Northern Trust Company, Chicago. He has over 30 years of experience in academic leadership roles at Notre Dame, the University of Cincinnati, and Boston College. He has taught extensively in the areas of finance, business management, and leadership.

Gar Trusley

Gar Trusley is president of Gar Trusley & Associates, a consulting firm based in Columbus, Ohio. For over 34 years, Gar has either managed or conducted management development seminars in both the private and public sector. His hands-on approach to management has assisted over 4,000 audiences in applying real-world tools to on-the-job problems. Gar has conducted seminars for all levels of management in areas including team building, delegation, motivation, performance management, sales skills, problem-solving, negotiations, interpersonal skills, and introductory skills for the newly appointed supervisor. His past and present clients include the Department of Defense, the Justice Department, the Social Security Administration, Federal Reserve Bank, General Motors, IBM, Ford Motor, Bristol Myers-Squibb, Centerior Energy, Texaco, and Celanese. In addition, Gar is an ad-hoc faculty member at the University of Dayton’s School of Business, Ohio State University’s School of Public Administration, and the University of Michigan’s prestigious Executive Development Program. A participant in one of Gar’s program’s stated, “I’ve never ever attended a seminar (and I’ve attended my share) where the seminar leader had such a total understanding of my problems, better yet some realistic strategies for dealing with them when I return from the seminar.”

100%

of participants were Very or Extremely Likely to recommend this program to a colleague

100%

of participants would recommend this program to others in their organization

Questions? Contact us.

To learn more about the short course, contact us at kelleypd@iu.edu.